Responsible Gaming at fo99

Our Commitment to Responsible Gaming

At fo99, responsible gaming is not just a policy — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, betting on cricket and casino games is a form of entertainment. We want that experience to remain positive, controlled, and sustainable for every individual who chooses to play with us.

We provide a suite of tools designed to help players maintain control over their gaming activity. Whether you want to set daily deposit limits, take a short break, or permanently exclude yourself from the platform, fo99 has the features to support your decision. Our 24/7 customer support team, available in both English and Bangla, is always ready to help if you feel that gambling is no longer a source of fun.

Using Our Player Control Tools

fo99 makes it straightforward to activate any of the following protective measures directly through your account settings or by contacting our support team:

• Deposit Limit Choose a daily, weekly, or monthly maximum deposit amount. Once set, limits can only be decreased immediately; increases take a 7-day cooling-off period before taking effect.
• Time-Out Request a temporary break of 24 hours, 7 days, or 30 days. During this period your account is locked for betting and deposits, but you can still withdraw any remaining balance.
• Self-Exclusion Choose a self-exclusion period of 6 months, 1 year, or permanent exclusion. This closes your account and prevents re-registration for the chosen duration. Contact our support team to activate this option.
• Reality Check Reminders Enable session reminders to receive periodic alerts showing how long you have been playing. These pop-up notifications help you stay mindful of time spent on the platform.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Knowing the warning signs early gives you the best chance to take back control. Ask yourself honestly whether any of the following apply to you:

1. Do you gamble more than you originally intended to?
2. Have you tried to cut back on gambling but found it difficult to stop?
3. Do you gamble to escape stress, boredom, or difficult emotions?
4. Have you borrowed money or sold belongings in order to fund your gambling?
5. Has gambling caused conflict with your family, friends, or finances?
6. Do you feel anxious, irritable, or restless when you are not gambling?

Getting Help and Support

If you are concerned that gambling is becoming a problem, please do not wait. Reach out to our support team at any time by emailing [email protected]. Our agents are available 24/7 in English and Bangla and can take immediate action to restrict or close your account.

We also encourage all players to talk openly with someone they trust — a family member, a close friend, or a counsellor. Gambling problems are health issues, not character flaws. Seeking help is a sign of strength, not weakness. Players in Bangladesh can also reach out to mental health organisations and helplines available in Dhaka and other major cities such as Chittagong, Sylhet, and Rajshahi.

Remember: fo99 is designed for adult entertainment. We actively monitor for signs of problem gambling and may proactively reach out to players whose patterns suggest they may need support. Your long-term well-being matters more to us than any single bet placed on our platform. Play smart, play safe, and always bet within your means.