fo99 Privacy Policy

Introduction

fo99 ("we", "our", or "us") operates a trusted online sports betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and beyond. We understand that your personal information is important, and we take our responsibility to protect it seriously. This Privacy Policy outlines in clear, plain language the types of data we collect, how we use it, who we may share it with, and the choices and rights you hold as a user of our platform.

By accessing or using fo99's website and services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy applies to all users of fo99, including registered account holders and visitors browsing the site. We encourage you to revisit this page periodically, as we may update this policy to reflect changes in our practices or applicable regulations.

Information We Collect

To provide you with a secure, functional, and personalized experience on fo99, we collect several categories of information. These are gathered directly from you when you register or interact with our platform, as well as automatically through your use of the site.

• Account & Identity Information: When you create an account with fo99, we collect your full name, date of birth, email address, phone number, and a username. This information is required to verify your identity and ensure only eligible players aged 21 and above can access our gambling services.
• Financial Information: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or supported bank transfers, we collect transaction references, payment method details, and account identifiers. We do not store full bKash or Nagad PIN codes. All payment data is handled in accordance with applicable security standards.
• Usage & Behavioural Data: We automatically record information about how you use fo99, including pages visited, game sessions, betting activity, session duration, click patterns, and device or browser type. This helps us improve the platform and detect unusual or potentially harmful activity.
• Technical & Device Data: We collect your IP address, device identifiers, operating system version, and network information. This technical data is used primarily for security screening, fraud prevention, and ensuring that our platform performs optimally across the diverse range of Android and iOS devices used by players in Bangladesh.
• Communications Data: When you contact our customer support team via email or live chat, or respond to promotional communications, we retain records of those interactions. This allows us to maintain service continuity, resolve disputes, and improve the quality of our support for all players.

How We Use Your Information

fo99 uses the personal information we collect for legitimate operational and service purposes only. We do not sell your data to third parties. Specifically, your information is used to:

• Create, manage, and maintain your fo99 account, ensuring that access is granted only to verified and eligible players.
• Process deposits and withdrawals accurately and securely through your chosen payment method, whether that is bKash, Nagad, Rocket, Upay, or bank transfer.
• Deliver personalised promotions, bonus offers, and game recommendations based on your activity, where you have given your consent to receive such communications.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other conduct that may violate our Terms & Conditions or applicable law.
• Improve our platform's performance, fix bugs, and develop new features that better serve the Bangladesh player community.
• Comply with legal obligations, respond to lawful regulatory or law enforcement requests, and enforce our internal policies.

Sharing Your Information

fo99 does not disclose your personal data to third parties except in the specific circumstances described below. Any third-party service providers we work with are subject to strict contractual obligations and are permitted to use your data only for the agreed purpose.

• Payment Processors: When you make a deposit or request a withdrawal, we share the minimum required transactional data with payment facilitators such as bKash, Nagad, Rocket, Upay, or partner banks to complete the transfer. These partners operate under their own privacy frameworks.
• Technology & Game Providers: To deliver the full range of casino games and sports betting markets on our platform — including products from Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — we share session and account identifiers with those providers. No sensitive financial data is passed to game studios.
• Legal & Regulatory Obligations: We may be required to share certain account and transactional data with law enforcement authorities or regulatory bodies if compelled by a valid legal order. In such cases, we will disclose only the minimum information required by law.

We will never share your personal information with advertisers, data brokers, social media companies, or any other commercial third party without your explicit consent.

Cookies and Tracking Technologies

fo99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site performance. A cookie is a small text file stored in your browser when you visit our website. Cookies do not give us direct access to your device or any information beyond what you choose to share.

We use three categories of cookies on fo99:

• Essential Cookies: These cookies are necessary for the website to function. They enable core features such as account login, session management, and secure payment flow. They cannot be switched off without breaking the site.
• Functional Cookies: Functional cookies remember your preferences, such as your selected language, display settings, and last-used deposit method, so you do not have to re-enter them on every visit.
• Analytics Cookies: We use anonymised analytics data to understand how visitors navigate fo99, which pages perform well, and where users encounter difficulties. This data is aggregated and cannot be used to identify you personally.

Data Retention

fo99 retains your personal data only for as long as it is necessary to fulfil the purposes described in this policy. For active account holders, this means we retain your data for the lifetime of your account plus a reasonable period thereafter to handle any post-closure queries, disputes, or regulatory requirements. Typical retention periods are as follows: account registration data is retained for the duration of your account plus a minimum of five years after closure; transactional and financial records are retained for a minimum of seven years in accordance with financial record-keeping practices; communications records (support tickets, emails) are retained for up to three years.

When data is no longer needed, we securely delete or anonymise it. If you request account closure, we will process the deletion of personal data that is not required to be retained for legal or regulatory reasons within 30 days of your request.

Your Rights as a User

fo99 respects your rights over your personal data. As a registered user of our platform, you are entitled to the following:

• Right to Access: You may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: Subject to legal and regulatory retention obligations, you may request that we delete your personal data when it is no longer needed for the original purpose.
• Right to Restrict Processing: In certain circumstances, you may ask us to pause how we use your data while any complaint or dispute is resolved.
• Right to Withdraw Consent: Where we rely on your consent to process data (for example, sending you promotional offers), you may withdraw that consent at any time by contacting support or adjusting your account preferences.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days. We may ask you to verify your identity before we process your request, to ensure that your information is not disclosed to an unauthorised party.

Data Security

The security of your personal data is a priority at fo99. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls restricting internal staff access to user data on a strict need-to-know basis, regular security reviews and vulnerability assessments of our platform infrastructure, and secure storage of all sensitive data including hashed passwords.

While we work hard to protect your data, no system is entirely infallible. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the breach.

Third-Party Links

fo99's platform may occasionally reference external service providers or game studios by name. This Privacy Policy applies exclusively to data collected and processed by fo99 directly. We are not responsible for the privacy practices of any third-party companies, and we encourage you to review their own privacy policies separately if you interactwith their services or platforms.

Minor Players and Age Restrictions

fo99 is strictly an adults-only platform. Our services are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant information and close the account.

Changes to This Privacy Policy

fo99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of fo99's platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage all users to periodically review this page to stay informed about how we protect your information. If a revised policy contains changes that you do not agree with, you should discontinue use of our services and contact support to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fo99 handles your personal data, our dedicated support team is available 24/7 in both English and Bangla to assist you.

Email: [email protected]